Privacy Policy

Card Cabin Townsville is committed to protecting the privacy of every visitor who walks through our doors. This policy explains what personal information we collect, how we use it, and the choices you have.

Effective date: 15 September 2026

Information We Collect

We collect only the personal information necessary to provide our services and manage our venue. This includes information you provide directly and limited information generated by your visit.

  • Contact details you provide when making a booking or enquiry, such as your name, phone number, and email address.
  • Dining preferences or accessibility requirements you share with our staff.
  • CCTV footage captured in public areas of the venue for security and safety purposes.
  • Transaction records related to restaurant purchases, which may include payment card details processed by our payment provider.

How We Use Your Information

We use your personal information to operate the venue, provide services, and meet our legal obligations. We do not sell your personal information to third parties.

  • To manage bookings, reservations, and enquiries.
  • To provide restaurant services and process payments.
  • To maintain a safe and secure environment through CCTV monitoring.
  • To comply with Australian legal and regulatory requirements.

Information Protection

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

  • Access to personal information is restricted to authorised staff who need it to perform their duties.
  • CCTV footage is stored securely and accessed only for security and safety purposes.
  • Payment card information is processed by a PCI-compliant payment provider and is not stored on our systems.
  • We regularly review our security practices to maintain the integrity of personal information.

Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information, subject to legal exceptions. You may also object to certain processing activities.

  • You may request access to the personal information we hold about you.
  • You may request correction of inaccurate or incomplete information.
  • You may request deletion of your personal information where it is no longer needed for the purposes for which it was collected.
  • You may withdraw consent for optional uses of your information at any time.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the details below.

Phone: +61 4 5072 3319

Email: [email protected]

Address: Card Cabin Townsville, Sir Leslie Thiess Drive, Townsville QLD 4810, Australia